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Maintenance Plan Overview
Contract Options for Dataguard UPS Equipment
Dataguard in conjunction with its equipment suppliers is proud to offer the industry’s most comprehensive, efficient and cost effective service program. A maintenance partnership with a company that supplies and installs your UPS and Battery systems providing continuity and service levels no one else can meet.
Designed to meet your specific needs,4 Base levels of service are available, each of which can be customized to your precise specifications and budget. For example, additional features such as preventative maintenance visits, site inspections, component upgrades and Teleservice can be added to each service package so you get precisely the level of service you need.
Premier Plus Service
Our most complete service package. Premier Plus Service offers 7 x 24 back up featuring a 1-hour callback time on all service requests, and on-site arrival within four hours of your call. All parts, labour, and travel expenses associated with the call are included with Ultimate Service package. Two preventative maintenance inspections are included and consist of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all finding and recommendations.
Premier Service
For a superior level of coverage, Premier Service is available Monday through Friday, from 8.30am – 5.00pm, local time, perfect for most businesses. This program offers two preventative maintenance inspections per annum consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A maximum 1 hour callback time, with on-site arrival of your Dataguard UPS SYSTEMS engineer on the next business day or sooner.All parts, labour, and travel expenses associated with visiting your site are included in this complete package
Select Plus Service
For a moderate level of coverage, Select Service offers two preventative maintenance inspections, consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A discount on parts and labour associated with corrective maintenance, 1-hour maximum callback time, and 24/7 Support.
On Site arrival same day or sooner . Parts, labour and travel expenses associated with corrective maintenance are billed separately at discounted time and material rates. ort Periodical site visit to check UPS, batteries, fans etc and to clean Plan options may cover all parts, batteries (inside and outside warranty period), labour, travel and accommodation if required
Select Service
For a moderate level of coverage, Select Service offers two preventative maintenance inspections, consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A discount on parts and labour associated with corrective maintenance, 1-hour maximum callback time, and next business day or sooner on-site arrival time. Parts, labour and travel expenses associated with corrective maintenance are billed separately at discounted time and material rates. Periodical site visit to check UPS, batteries, fans etc and to clean Plan options may cover all parts, batteries (inside and outside warranty period), labour, travel and accommodation if required.
