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Service & Support Offers

Service & Service Offers

DataGuard UPS Suppliers Telemonitoring Offers

  • Receive Alerts and Dispatch information for on-call persons
  • Receive Alerts dedicated UPS Modem / SNMP
  • Rosters can be formed such that multiple persons can be notified all at once, or sequentially on an escalation basis
  • Managable from web page via Web Adapter
  • Please contact us for more info for your specific UPS Equipment

 

Maintenance Plan Overview

  • Includes 7 day / 24 hour telephone response
  • Flexible on-site response time from notification of problem where telephone assistance is inappropriate
  • Periodical ‘dial-in’ battery and UPS testing where facitilies have been installed
  • Periodical written site report

 

Contract Options for Dataguard UPS Equipment

Dataguard in conjunction with its equipment suppliers is proud to offer the industry’s most comprehensive, efficient and cost effective service program. A maintenance partnership with a company that  supplies and installs your UPS and Battery systems providing continuity and service levels no one else can meet.

Designed to meet your specific needs,4 Base levels of service are available, each of which can be customized to your precise specifications and budget. For example, additional features such as preventative maintenance visits, site inspections, component upgrades and Teleservice can be added to each service package so you get precisely the level of service you need.

 

Premier Plus Service

Our most complete service package. Premier Plus Service offers 7 x 24 back up featuring a 1-hour callback time on all service requests, and on-site arrival within four hours of your call. All parts, labour, and travel expenses associated with the call are included with Ultimate Service package. Two preventative maintenance inspections are included and consist of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all finding and recommendations.

 

Premier Service

For a superior level of coverage, Premier Service is available Monday through Friday, from 8.30am – 5.00pm, local time, perfect for most businesses. This program offers two preventative maintenance inspections per annum consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A maximum 1 hour callback time, with on-site arrival of your Dataguard UPS SYSTEMS engineer on the next business day or sooner.All parts, labour, and travel expenses associated with visiting your site are included in this complete package.

 

Select Plus Service

For a moderate level of coverage, Select Service offers two preventative maintenance inspections, consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A discount on parts and labour associated with corrective maintenance, 1-hour maximum callback time, and 24/7 Support.

On Site arrival same day or sooner . Parts, labour and travel expenses associated with corrective maintenance are billed separately at discounted time and material rates. ort Periodical site visit to check UPS, batteries, fans etc and to clean Plan options may cover all parts, batteries (inside and outside warranty period), labour, travel and accommodation if required

 

Select Service

For a moderate level of coverage, Select Service offers two preventative maintenance inspections, consisting of a full mechanical inspection of the system, a full functional test, battery test, cleaning, and environmental check. A detailed report is issued at the conclusion of the visit detailing all findings and recommendations. A discount on parts and labour associated with corrective maintenance, 1-hour maximum callback time, and next business day or sooner on-site arrival time. Parts, labour and travel expenses associated with corrective maintenance are billed separately at discounted time and material rates. Periodical site visit to check UPS, batteries, fans etc and to clean Plan options may cover all parts, batteries (inside and outside warranty period), labour, travel and accommodation if required.